How do you transform an ailing company into an industry darling? Adopt servant leadership. When Cheryl Bachelder was named CEO of Popeyes in 2007, the stock price had slipped from $34 in 2002 to $13. The brand was stagnant, the team was discouraged, and the franchisees were just plain angry. Nine years later, restaurant sales were up 45 percent, restaurant profits had doubled, and the stock price was over $61. Some see servant leadership as incongruent with results, but this book confirms that challenging people to reach a daring destination, while treating them with dignity, creates the conditions for superior performance. In this updated edition, Bachelder includes her post-Popeyes observations and new examples of how you can switch your leadership from self to serve.
Cheryl Bachelder is the former CEO of Popeyes Louisiana Kitchen, Inc., a multibillion-dollar chain of more than 2,600 restaurants around the world. She has been profiled in the Wall Street Journal, featured on Mad Money, and received top industry awards. She had prior leadership positions at Yum! Brands, Domino’s Pizza, RJR Nabisco, the Gillette Company, and Procter & Gamble. Today, Cheryl serves on boards, mentors CEOs, and invests in philanthropy.